Case Studies


Alliance Homes

Start Date:
May 2012

May 2013


Alliance Homes

Kitchen & Bathroom Refurbishments - Phase 1, North Somerset

FWJ were appointed by Alliance Homes to deliver 250 kitchen refurbishments and 12 bathroom refurbishments to their social housing  properties, to locations including Weston-Super-Mare, Clevedon and Portishead. The contract was managed by our local Weston-Super-Mare unit.

This extensive year-long project required a team experienced and competent in working in occupied homes, who are able to treat residents with care and respect. A key element in   achieving this was the rapport built with residents via our Tenant Liaison Officer, recognising those who needed more assistance. On several occasions, FWJ boxed-up residents kitchen contents and unpacked once their new kitchen was installed.

Resident choice was given, presenting a selection of paint colours, tiles, flooring, kitchen cupboards, handles and kitchen worktops to choose from. The project was completed within target and has been a great success with residents. Their feedback included:

“I couldn’t be more satisfied with the kitchen and the workers, very well mannered and respectful.”

“Excellent work and excellent service.”

“Very quick, clean and efficient. Very happy.”

FWJ secured a second year-long contract for further kitchen and bathroom refurbishments across North Somerset.