Responsive Repair

We are fully equipped to carry out a wide array of responsive repairs.

Our responsive repairs services feature:

  • SMS messages sent to residents for appointment confirmation and to notify residents of no access situations and when jobs are complete.
  • We produce real-time information and industry recognised KPI’s, ensuring works are managed through to completion.
  • Our IT system captures asset data which is attached to the individual property address file.
  • Resident satisfaction surveys can be conducted via automated SMS messaging upon job completion asking the resident for a simple response to the question.
  • Our company vehicles are fitted with trackers and operatives are equipped with smartphones enabling for operative’s location to be identified for immediate response planning.
  • “First Time Fix” culture – we have the right trades with the right tools.
  • We can provide a bespoke “handyman” service for multi-dwelling communal buildings.